Privacy Policy

Depending on how you use our website, we may collect:

• Identity and contact details: name, email address, telephone number, billing and delivery address.
• Order details: products purchased, order history, delivery instructions, returns, and warranty requests.
• Account details: login credentials and preferences. Passwords are stored in hashed form.
• Payment details: payment status and transaction references. Full card details should be handled by the relevant payment provider rather than stored by us.
• Technical data: IP address, browser, device type, pages visited, and security logs.
• Communications: emails, calls, reviews, survey responses, and customer-support messages.

We use personal information to process and deliver orders, accept payments, provide account features, manage returns and warranties, respond to enquiries, prevent fraud, secure the website, maintain business records, improve our services, and comply with legal obligations.

Where permitted, we may also send news, product updates, recipes, or offers. You can unsubscribe from marketing at any time without affecting service messages about an active order.

We process information where it is necessary to perform a contract with you, comply with law, protect legitimate business and security interests, or act with your consent. Where processing relies on consent, you may withdraw that consent at any time.

We may share only the information reasonably needed with couriers, payment processors, hosting and technology providers, professional advisers, manufacturers or repair partners, and government or law-enforcement bodies where legally required.

We do not sell your personal information. Service providers must use information only for the agreed service and protect it appropriately.

Our website may use essential cookies to keep you signed in, remember your cart, maintain security, and support checkout. With appropriate notice or consent, we may use analytics or preference cookies to understand site performance and improve your experience.

You can control cookies through your browser. Blocking essential cookies may prevent account, cart, or checkout features from working correctly.

We keep information only for as long as necessary for the purposes described, including order fulfilment, warranty support, tax and accounting records, dispute resolution, and fraud prevention. Retention periods vary by record type and legal requirement.

We use reasonable administrative, technical, and physical safeguards. No internet transmission or storage system is completely secure, so please use a strong, unique password and notify us if you suspect unauthorised account activity.

Subject to applicable law, you may ask to access, correct, update, or delete personal information; object to or restrict certain processing; withdraw consent; or request information about how your data is used.

Send requests to mykitchenmadam@gmail.com. We may need to verify your identity before acting. You may also contact Ghana’s Data Protection Commission if you believe your concern has not been resolved.

Our store is not directed to children, and orders must be placed by someone legally able to enter a purchase contract. We do not knowingly collect children’s personal information without appropriate authorisation.

We may update this policy as our services or legal obligations change. The revised version will be posted here with a new “last updated” date. Material changes may also be communicated through the website or by email where appropriate.