Where we deliver
Kitchen Madam currently delivers throughout Ghana. Orders are sent to the delivery address entered at checkout, so please confirm your phone number, town, neighbourhood, and any useful directions before placing your order.
Some remote locations may require collection from the nearest courier office or an additional delivery arrangement. We will contact you before dispatch if this applies.
Delivery times and charges
Estimated delivery times begin after your order has been confirmed and prepared:
- Tema and Accra: usually 1–3 business days.
- Other regional capitals: usually 3–5 business days.
- Other locations in Ghana: usually 3–7 business days.
A flat delivery fee of GH₵30 applies to all orders and is shown at checkout before payment. Delivery estimates may be affected by weekends, public holidays, severe weather, courier delays, or events outside our reasonable control.
Order processing and tracking
After placing an order, you will receive an order confirmation. We may call or email you to verify delivery information. Once dispatched, tracking details or a delivery update will be sent when available.
Please inspect the outer packaging before accepting delivery. If a package appears significantly damaged, take photographs and contact us promptly.
Changing or cancelling an order
Contact us as soon as possible if you need to change or cancel an order. We can usually help before dispatch, but we cannot guarantee changes once an order has entered fulfilment or has been handed to a courier.
If an order has already shipped, it will be handled under our returns process and any non-refundable delivery costs may apply.
30-day returns
You may request a return within 30 calendar days of delivery. To qualify, the appliance must be unused, clean, complete, and returned in its original packaging with accessories, manuals, promotional items, and proof of purchase.
For hygiene and safety reasons, appliances that have come into contact with food or drink may only be returned if faulty. Personalised items, clearance items marked final sale, gift cards, and items damaged through misuse are not eligible for change-of-mind returns.
Faulty, damaged, or incorrect items
If an item arrives damaged, faulty, incomplete, or different from what you ordered, contact us within 48 hours where possible. Include your order number, a description of the issue, and clear photographs or video.
After assessment, we may arrange a repair, replacement, exchange, or refund in accordance with applicable law and the product warranty. Do not attempt an unauthorised repair, as this can affect your warranty.
Refunds
Approved refunds are sent to the original payment method unless otherwise agreed. We aim to process refunds within 5–10 business days after the returned item passes inspection. Your bank or payment provider may require additional time to display the credit.
Original delivery charges are generally not refunded for change-of-mind returns. Where the item is confirmed faulty, damaged on arrival, or incorrectly supplied, Kitchen Madam will cover reasonable return-delivery costs.
How to start a return
Email mykitchenmadam@gmail.com or call 0558055158 with your order number and reason for return. Please wait for return instructions before sending an item. Unauthorised or cash-on-delivery returns may be refused.
Returns may be directed to our team at Tema Community 25 or to another approved location provided by customer service.